| Anglian Water's reservoir at Covenham between Cleethorpes and Louth |
A PAT on the back has come for the quality of the drinking water provided by Anglian Water whose 6.7 million customers include those living in North East Lincolnshire.
In a report published today, the Environment Agency says: "Anglian Water’s drinking water quality remains exceptional, and consumers can be confident that their water is safe to drink."
And there is more praise.
The report continues: "Performance is one of the best in the industry for internal sewer flooding, minimising disruption to customers.
"Customers also continue to report relatively high levels of satisfaction compared with others in the industry.
"The company should continue to maintain positive customer interactions and a good overall customer experience."
However, it is not all good news.
The report's authors state: "Several areas of environmental performance require improvement.
"The number of pollution incidents - 433 - continues to be high, including serious incidents that cause significant environmental harm.
"Although the company has a high level of self-reporting, supporting prompt intervention, greater focus is needed on preventing incidents from occurring in the first place.
"Compared to the industry average, the company performs better in terms of leakage per property - an average of 92.1 litres per day (the industry average is 104.5 litres). But the figure is up 15.1 per cent on the previous year.
The household consumption of water is 123.3 litres per person per day which is better than the industry average of 137.3 litres, suggesting that its campaign to encourage consumers to value every drop seems to be paying off.
EA says Anglian needs to take action to reduce leakage to ensure there is enough water to meet future demand.
It also needs to improve performance on water supply interruptions, to ensure that customers have a reliable water supply.
In customer satisfaction rankings, Anglian sits fourth out of 17 companies - behind, for example, Severn Trent but above another adjoining region, Yorkshire Water.
| Anglian Water's Newton Marsh sewage treatment works on the outskirts of Tetney |

